Customer Testimonials

Great experience with Sophie and Brendan. They made buying my car so easy, I will definitely recommend them to my friends! They did a fantastic job!!

I had a fantastic experience with Carlos at Mullinax Ford New Smyrna Beach .

So far one of the best experiences I ever had with a car dealer. William thank you very much brother for making it so easy and a smooth process.

Purchased a used Ford F-150 with Ben here. Ben was professional, helpful, knowledgeable, and patient throughout the buying process. Thanks Ben!

We have purchased a new 2019 Ford Edge Titanium and a new 2017 Ford Escape here. What I really like about Mullinax is what they always advertise which are no extra dealer fees. If you aren't trading in another car you will pay exactly what they advertise on their website plus normal extras such as sales tax and Florida requirement. The only negotiation is the value of your trade. We found them to be competitive with a little push here and there. No big deal. I cannot comment on their service department since we've never been there.

Thank you Jack and Brendan for helping my husband and I with our purchase. We were treated with patience and kindness as we contemplated our purchase. We will remember how helpful you both were and when we are asked by friends where to go when they need to buy a car, my answer will be, "Go see Jack at Mullinax Ford in NSB."

I had a fist class sales experience with Sophia Berchielli. Make sure to ask for her by name, if she's unavailable,,,, trust me she's worth waiting for...

Jordan Eagle, Brendan Clements was very helpful Buying a new car. Jordan was absolutely wonderful to work with! He listened carefully to exactly what I was looking for, and when I arrived for my appointment, he was ready and waiting. He made the entire car-buying experience smooth, easy, and stress-free. I would highly recommend asking for Jordan if you’re looking for someone who truly cares about finding the right vehicle for you. Brendan, the Finance Manager, was just as outstanding. He didn’t pressure me or waste my time—he got right to the point while making sure I ... Read More

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Google - Jun 27, 2026

Jordan Eagle, Brendan Clements was very helpful Buying a new car. Jordan was absolutely wonderful to work with! He listened carefully to exactly what I was looking for, and when I arrived for my appointment, he was ready and waiting. He made the entire car-buying experience smooth, easy, and stress-free. I would highly recommend asking for Jordan if you’re looking for someone who truly cares about finding the right vehicle for you. Brendan, the Finance Manager, was just as outstanding. He didn’t pressure me or waste my time—he got right to the point while making sure I understood all of my financing options. He was professional, patient, and incredibly helpful throughout the process. I couldn’t have asked for a better finance manager. Thank you both for making this such a positive experience! I’m

The best and fast

The sales staff and sales manager were super helpful. I was able to get the vehicle I wanted with no hassles. I would definitely recommend Mullinax Ford, New Smyrna Beach.

My husband and I have always dreaded car shopping. We knew we needed to start looking about a year ago, but kept putting it off because we didn’t want to deal with the process. After browsing online for quite some time, we came across a deal at Mullinax Ford of New Smyrna Beach that was simply too good to pass up. From the moment we walked in, TJ Miller greeted us and immediately put us at ease. He handled the entire transaction with professionalism while also making us feel as though we were longtime friends. For financing, TJ connected ... Read More

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Google - Jun 23, 2026

My husband and I have always dreaded car shopping. We knew we needed to start looking about a year ago, but kept putting it off because we didn’t want to deal with the process. After browsing online for quite some time, we came across a deal at Mullinax Ford of New Smyrna Beach that was simply too good to pass up. From the moment we walked in, TJ Miller greeted us and immediately put us at ease. He handled the entire transaction with professionalism while also making us feel as though we were longtime friends. For financing, TJ connected us with Brendan Clements, who thoroughly explained everything we needed to know and worked hard to secure us the best possible rate—even beating our own credit union. Thanks to TJ and Brendan, we went from dreading car shopping to becoming true fans of Mullinax Ford of New Smyrna Beach. We highly recommend this dealership and especially these two gentlemen for making the experience so easy, comfortable, and enjoyable.

All dealerships should follow their model. Best car experience I have had and I have bought over thirty cars in my life.

John salesman and Ryan the business manager made the process of buying a car painless. Both fellows deserve 5 stars , very professional!

Purchased a used car the other day, Sophia and Brendan helped me find a car I wanted and were so useful for information, and figuring out financing. They worked within my pricing and helped me find a car for a great rate! 10/10 customer service from both of them, and can recommend them to anyone looking!

Great job Ben!

Had on of my best experiences ever buying my new Maverick today. Thrasher, Brendan, Adam and the entire staff were great. Provided all the information needed to make my decision and moved everything through the process efficiently. This was not my first car buying experience, but definitely one of the best.

I recently purchased a certified pre-owned Ford Expedition, and I couldn’t be happier with the experience. Brendan and Sophie provided unbelievable service from start to finish. They took the time to understand exactly what I was looking for and worked hard to find a vehicle that met all of my requirements. Throughout the process, they were knowledgeable, professional, and genuinely focused on making sure I found the right truck rather than just making a sale. Their communication was excellent, and they made the entire buying experience smooth and stress-free. If you’re looking for a dealership team that truly ... Read More

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Google - Jun 20, 2026

I recently purchased a certified pre-owned Ford Expedition, and I couldn’t be happier with the experience. Brendan and Sophie provided unbelievable service from start to finish. They took the time to understand exactly what I was looking for and worked hard to find a vehicle that met all of my requirements. Throughout the process, they were knowledgeable, professional, and genuinely focused on making sure I found the right truck rather than just making a sale. Their communication was excellent, and they made the entire buying experience smooth and stress-free. If you’re looking for a dealership team that truly listens and goes the extra mile for their customers, I highly recommend Brendan and Sophie. Thank you both for helping me find the perfect Expedition!

Everyone was so great- Brendan specifically in helping find the perfect vehicle for me & making sure everything went smooth. Highly recommend them!!

It was a pleasure dealing with jordan eagle. Very.professional deakership . No pressure ever. My wife loves her new mustang.

Great service

I stopped in to just look around for a used car and with the help of Carlos I was able to find just what I was looking for. He understood what I did want and didn’t want. The whole process was easy. This is the 2nd car I’ve purchased there and will go back next time.

TJ was a great salesperson. He was more like a sales advocate. He made me feel like he was there to help up us find a vehicle that met our needs and also a good value. There was no delay on him returning text messages. Thank you for making this a great experience.

Both sales and finance experience perfect. Professional, knowledgeable, and respectful.

Great experience

It's been over 20 years since I purchased a vehicle, I had been to mullinax 3 years ago but wasn't able to make a deal, I went back and walked out with a smile and a set of keys, the staff is very attentive and friendly. I'm giving them 5 star for redeeming themselves and I didn't feel like I was being pushed into it. Thanks for making it happen Thrasher and Chris

I had the BEST experience with this dealership, in all the years of buying cars! Hands down this place is a 5 star 🌟 plus more! Friendly, Informative, helpful, and honest! A big THANK YOU goes out to BEN WEST who made the process easy and stress free!! I LOVE my car and still cant believe I have it! These awesome people went above and beyond for me, and im very grateful for that!! Thank you so much!!!

Very nice people, great service, beautiful Ranger!

Brendan Clements and Carlos Salomé will take care of you!! They were professional from the beginning honest and trustworthy. If you need a new or used car go see them in New Smyrna Beach Mullinax.

My wife and I had an outstanding experience purchasing our new car at Mullinax Ford, and it was all thanks to Jack and Brendan. From the moment we walked in, they were professional, knowledgeable, patient, and genuinely committed to helping us thru the process. Buying a car can be stressful, but they made the entire experience smooth, enjoyable, and hassle-free. We are extremely grateful for their excellent customer service. Highly recommended!

Extremely comfortable no pressure atmosphere. Easy to get a good deal and doesn't take a long time time like most dealerships to finalize everything. It was a pleasure to purchase a vehicle there.

Totalled my car and needed a new one. Brendan Clements did an amazing job at securing me a deal on a vehicle, and Carlos Salomon did an amazing job at finding me the vehicle I needed.

Found the truck I was looking for, but it was in Kissimmee. They brought it in, I test drove it, and took it home. Other than a couple minor things that they are making right, I would definitely purchase another truck from them.👍

I absolutely love this dealership... Mullinax Ford in New Smyrna is probably one of the best experiences I have ever had with a dealership. The customer service is outstanding from the moment you walk in the door to the moment you walk out of the door with a new vehicle. I personally worked with Sophia (to buy my truck) and Brendan (Finance). I walked in the door knowing exactly what vehicle I wanted to look at and test drive. Sophia was absolutely wonderful and very knowledgeable about Fords. She was so pleasant to deal with and so very helpful. She ... Read More

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Google - Jun 13, 2026

I absolutely love this dealership... Mullinax Ford in New Smyrna is probably one of the best experiences I have ever had with a dealership. The customer service is outstanding from the moment you walk in the door to the moment you walk out of the door with a new vehicle. I personally worked with Sophia (to buy my truck) and Brendan (Finance). I walked in the door knowing exactly what vehicle I wanted to look at and test drive. Sophia was absolutely wonderful and very knowledgeable about Fords. She was so pleasant to deal with and so very helpful. She went above and beyond to keep me informed during The entire process. She also made sure my new truck was cleaned up and detailed by the time I picked it up 4 days later. I can't speak enough positive things about Brendan in finance. We all know how most dealerships would try to upsell you on crap you don't need as far as warranties and so forth and so on. Brendan was very upfront was very honest. He wasn't pushy at all. He was informative in each option available. It was completely my decision which warranty and or if I wanted to get a warranty. It was so nice and refreshing. I will never go to another dealership ever again Mullinax Ford New Smyrna will be the only place I get my vehicle serviced and if the time comes I'm ready to trade in I will definitely go back to them and give them my business.

Great experience overall, the staff were amazing and Mike was very communicative and upfront, would recommend others to shop here for great vehicles with no bs additional fees!

We had a great experience at Mullinax of New Smyrna. Carlos is friendly and very knowledgeable. The no hidden fees statement on the website is actually true. We found the pricing to be totally transparent. We are very happy with the price for all the great features on our vehicle. We love our new Maverick!

Glad we went with Mullinax. Jordan s. and Brendan was very helpful. The process was fairy quick and hassle-free. Would work with them again.

Spencer and I always have the best experience at Mullinax! Will is the best, he is efficient, friendly, and always locates the vehicle we desire. Thank you to the rest of the staff for your help and friendliness!

I want to recognize both Jordan Hegel and Brendan Clements for providing an outstanding vehicle-buying experience. This was not a straightforward purchase. The first truck I was pursuing ultimately fell through, but after I located another truck that met my needs, Jordan quickly secured it and arranged the transfer from another dealership. Throughout the process, both Jordan and Brendan remained engaged, answered countless questions, coordinated the details, and worked hard to ensure the transaction came together successfully. Jordan went above and beyond by personally delivering the truck to my home, walking me through its features, and making sure I was ... Read More

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Google - Jun 10, 2026

I want to recognize both Jordan Hegel and Brendan Clements for providing an outstanding vehicle-buying experience. This was not a straightforward purchase. The first truck I was pursuing ultimately fell through, but after I located another truck that met my needs, Jordan quickly secured it and arranged the transfer from another dealership. Throughout the process, both Jordan and Brendan remained engaged, answered countless questions, coordinated the details, and worked hard to ensure the transaction came together successfully. Jordan went above and beyond by personally delivering the truck to my home, walking me through its features, and making sure I was comfortable with the vehicle before leaving. Brendan was equally impressive on the financing and administrative side. He was professional, responsive, and continued to assist after the sale, promptly addressing questions and ensuring outstanding items were handled. What impressed me most was that neither Jordan nor Brendan treated this as just another sale. They genuinely cared about helping me find the right truck and making sure the transaction was completed properly. After the first deal fell through, it would have been easy for the process to become frustrating or for the sale to be lost entirely. Instead, they stayed engaged, worked through every obstacle, and made sure the transaction was completed successfully. I would not hesitate to recommend Jordan Hegel and Brendan Clements to anyone looking to purchase a vehicle. Their professionalism, patience, honesty, and commitment to customer service are exactly what customers hope to find when buying a vehicle. They are a tremendous asset to Mullinax Ford and deserve recognition for the exceptional service they provided.

Had a great shopping experience at Mullinax Ford in New Smyrna Beach. Purchased a new 2026 Ford Ranger. Used the online site to find the model and options I wanted. My salesman Jack R. Was able to locate what I wanted in about a week. I went down on a Saturday and made the entire deal that day and drove home in my new Ranger. Would definitely shop here again!

We had another fantastic experience with our sales rep, Jack Tuthill. The finance rep, Ryan, helped make things go smoothly. Additionally, our experience with Shomare and Al, service technicians, solidified our belief that this is the dealership for our family.

Awesome experience, no pressure from the sales team, went to the dealer on Friday the 5th of June 2026 ran out time again no pressure from the sales team, returned on Saturday, test drove another awesome truck and decided for the 2026 F250 XLT equipped. I must say that these guys probe me wrong about going to a dealership never felt like I was in shark tank waiting for a bite in fourth point of contact… I would like to congratulate Mike my sales guy and Chris our financial advisor it was a pleasure buying my truck from Mullinax Ford New Smyrna, ... Read More

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Google - Jun 8, 2026

Awesome experience, no pressure from the sales team, went to the dealer on Friday the 5th of June 2026 ran out time again no pressure from the sales team, returned on Saturday, test drove another awesome truck and decided for the 2026 F250 XLT equipped. I must say that these guys probe me wrong about going to a dealership never felt like I was in shark tank waiting for a bite in fourth point of contact… I would like to congratulate Mike my sales guy and Chris our financial advisor it was a pleasure buying my truck from Mullinax Ford New Smyrna, I hope that everyone of your dealerships are following these guys protocols or vice versa. My wife and I been here in Central Florida since the middle of 1998, and now I regret not buying our previous vehicles from you guys…with that said THANKS!

Great experience, Carlos is our sales representative, very patient, answering all of our questions, and best of all not pushing, Brendan was our financing guy and set us up with what we needed, this is the 3rd vehicle we have purchased from them and each time it was a pleasant experience, we have been other places but always end up there, and it's because of the people!

The experience was very good. My sales representative, Carlos, was great and very accommodating. The whole procedure was positive with no pressure or back and forth. I appreciate there were no dealer fees and I received a good price for the vehicle I bought. The experience was very positive and I would recommend this dealership.

Thrasher & Ryan were exceptional. They provided everything we asked for with no hesitation in order for us to make the best possible decision for us. Thanks guys! Well done.

Amazing experience from start to finish!!! We've purchased several vehicles from dealerships previously and never had such an easy experience before. Spent just over an hour and completed most of the process ahead of time. Jack and Jordan S were the best sales guys! 🙂

Ask for Jack Rissell. Straight shooter and gets the job done professionally.

Absolutely incredible experience from start to finish! Thrasher is hands down one of the best car salesmen I’ve ever worked with. Knowledgeable, honest, patient, and genuinely focused on making sure I found exactly what I wanted without any pressure. He made the entire process smooth, enjoyable, and stress-free. A huge shoutout as well to Sales Manager Elwil Acevedo, who took customer service to another level. Elwil went above and beyond to make the deal happen and made me feel valued every step of the way. His professionalism, transparency, and dedication were truly outstanding. This team delivered an out-of-this-world car ... Read More

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Google - Jun 2, 2026

Absolutely incredible experience from start to finish! Thrasher is hands down one of the best car salesmen I’ve ever worked with. Knowledgeable, honest, patient, and genuinely focused on making sure I found exactly what I wanted without any pressure. He made the entire process smooth, enjoyable, and stress-free. A huge shoutout as well to Sales Manager Elwil Acevedo, who took customer service to another level. Elwil went above and beyond to make the deal happen and made me feel valued every step of the way. His professionalism, transparency, and dedication were truly outstanding. This team delivered an out-of-this-world car buying experience that exceeded every expectation. If you’re looking for people who genuinely care, fight to get you the best deal, and treat you like family, ask for Thrasher and Elwil Acevedo. They’ve earned a customer for life. Five stars all the way!

Jack was a great salesman and Chris handled the finances wonderfully.

The experience at Mullinax Ford in New Symrna Beach was direct and hassle free. The staff is courteous and professional. The process is straight forward with no drama or surprises. I highly recommend the dealership.

I've bought many trucks over the years from my friends at Mullinax Ford. The service is fun, friendly and efficient with great pricing as well. Spend some time with the crew at Mullinax, you'll enjoy the experience.

This is my second vehicle purchase of a ford expedition platinum. Both tomes have been fantastic. This time my sales representative was Haliegh Golden and I must say she was Golden. She found my vehicle with the right features and walked me through the purchase. The next time I need a new or pre-owned vehicle, I will be coming back Mullinax Ford. They offer free delivery and NO HIDDEN FEES. I only paid my price, tax, tag and title, saving me thousands.

I recently purchased a Bronco and worked with Jack and Carlos. I knew exactly what the OTD price was and what I was getting before I even test drove it. The process was smooth and relaxing.

I was in the market for a used truck and searched all over the state before finding an F-150 at Mullinax Ford NSB that was exactly what I needed. I looked everywhere online for a better deal trust me, I tried but couldn’t find one. This dealership made the car buying experience easy and stress-free. Their pricing is upfront and honest with no hidden add-ons, and the finance department even got me a better interest rate than I found on my own. They’ve earned my business. Special thanks to my salesman, Will, for all the help!

Second experience dealing with Jack Rissel and Chris in finance. Great experience both are super easy to deal with. The first truck I bought from them ended up not working out how we planned but Jack pulled through and got us exactly what we needed. We will be going there when it’s time for the wife’s car is due for replacement.

Great staff to work with. Went above and beyond to make the deal get to where I needed to be.

Relatively painless visit to purchase a new suv. Even when we had some hiccups on our end, they were patient and worked with us to get through the process. Every working after we had agreed on financing to find us an even lower rate.

Best car buying experience ever. Our salesperson, Jack Tuthill is an expert in providing information and options. He was a pleasure to work with and we would definitely recommend him to anyone in the market for a new vehicle.

Patrick was awesome as my service advisor. He called in advance to have me scheduled for when the exact techs I would need would be available. He was familiar with my vehicle’s issue and had all the details of my warranty sorted out. Patrick is a pro!! The folks in the billing office had everything organized out so there was no miscommunication or foul ups. A very positive experience!

Mike was fun to deal with, and Chris took my money with a smile. Great to have found a dealership that doesn't rob you with extra fees for everything.

Polite and nice people all the way around. Great experience as far as buying a vehicle goes.

As advertised. No extra mark-up on vehicles that other dealers do as regular business.

Great experience!! Good honest people! Bed deal I found on F-250

First day of vacation in New Smyrna Beach service light on my wife's Bronco Sport came on. Had driven past Mullinax dealership before so decided to give them a call. Very courteous service advisor listened to the problem and had our vehicle in the shop first thing the next morning. Turned out to be a minor repair, in and out in less than 2 hours. Would highly recommend this service department.

Had a great experience buying from Mullinax! Chris and Ben took great care of me throughout the entire process and made everything smooth and easy. I’m extremely happy with my purchase and truly appreciate the excellent customer service. Highly recommend!

Best service ever! Thanks to Mark Kazhdan!

honest, patient, knowledgeable, Mark was a 1st class sales person...Finance was quick and easy ..kept us informed while putting our paperwork together. all over good experience.. we like our Ford Escape...

These people were awesome. No pressure, a fair trade, and employee pricing. The experience was very good from beginning to end. I love the way Mullinax does business.

No other like em ! Simply put

Best experience buying from a dealer. No hidden or other fees at all. Sales lady was awesome. Gave a great deal on trade and a great proce on the one I bought. I will be back.

Great experience with no pressure or fees. Haliegh is a Great sales lady. I will be back to this dealer.

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They are honest, friendly, helpful people all the time. We like the “up front pricing” feature also

A pleasant non-pushy sales environment. Very friendly staff this is my fifth car from this dealer always a Non-stressful experience. They really are no other dealer fees or other things tacked on that some of the other local dealers do.

Excellent Experience at Mullinax Ford! I recently purchased a new F-250 from Mullinax Ford in New Smyrna, and I cannot recommend them highly enough. From the moment I walked through the door, the entire process was fantastic. • Sales: My salesperson, Hailey, was wonderful to work with. She was friendly, personable, and—most importantly—completely honest. She made it easy to navigate their excellent selection of Ford trucks. • Trade-In: I worked with Brad on the trade-in of my vehicles. He provided a very competitive offer and was both knowledgeable and respectful regarding the value of my trade-ins. • Finance: Ryan in the ... Read More

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Google - May 15, 2026

Excellent Experience at Mullinax Ford! I recently purchased a new F-250 from Mullinax Ford in New Smyrna, and I cannot recommend them highly enough. From the moment I walked through the door, the entire process was fantastic. • Sales: My salesperson, Hailey, was wonderful to work with. She was friendly, personable, and—most importantly—completely honest. She made it easy to navigate their excellent selection of Ford trucks. • Trade-In: I worked with Brad on the trade-in of my vehicles. He provided a very competitive offer and was both knowledgeable and respectful regarding the value of my trade-ins. • Finance: Ryan in the finance department wrapped everything up seamlessly. He made the final steps of the purchase incredibly easy and straightforward. The entire showroom team was respectful, helpful, and genuinely friendly. If you are looking for a new vehicle, save yourself the hassle and go directly to Mullinax Ford. We are thrilled with the new truck! — Thomas & Suzanne M.

I highly recommend Mullinax Ford in New Smyrna Beach if you value a low-pressure, customer-focused car buying experience. Mark Kazhdan (sales consultant) was exceptionally helpful, guiding us through the various Ford Bronco trims and features to ensure we made an informed decision for our family. ​What impressed me most was how they handled a minor complication late in the process; Mark and his manager, Brendan, were incredibly accommodating and worked tirelessly to reach a solution that exceeded our expectations. Between the fair trade-in value and the stellar treatment we received, we couldn't be happier with our new purchase. Stop ... Read More

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Google - May 15, 2026

I highly recommend Mullinax Ford in New Smyrna Beach if you value a low-pressure, customer-focused car buying experience. Mark Kazhdan (sales consultant) was exceptionally helpful, guiding us through the various Ford Bronco trims and features to ensure we made an informed decision for our family. ​What impressed me most was how they handled a minor complication late in the process; Mark and his manager, Brendan, were incredibly accommodating and worked tirelessly to reach a solution that exceeded our expectations. Between the fair trade-in value and the stellar treatment we received, we couldn't be happier with our new purchase. Stop by and ask for Mark!

🚫 Beware of Mullinax Ford NSB 🚫 I feel compelled to share my frustrating experience with Mullinax Ford to warn others. I purchased a vehicle with a warranty they proudly promoted — but when an issue came up, they completely failed to honor it. They lied, delayed, and kept giving me the runaround until the warranty conveniently expired. Every time I tried to get a clear answer or action, I was met with excuses and vague promises. Now, I'm stuck with a repair they should have covered — and zero accountability from their end. This is unacceptable behavior from a business that claims ... Read More

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DealerRater - Oct 5, 2025

🚫 Beware of Mullinax Ford NSB 🚫 I feel compelled to share my frustrating experience with Mullinax Ford to warn others. I purchased a vehicle with a warranty they proudly promoted — but when an issue came up, they completely failed to honor it. They lied, delayed, and kept giving me the runaround until the warranty conveniently expired. Every time I tried to get a clear answer or action, I was met with excuses and vague promises. Now, I'm stuck with a repair they should have covered — and zero accountability from their end. This is unacceptable behavior from a business that claims to care about its customers. If you're considering buying from them, think twice and read the fine print — because they clearly won't stand by their word. Salesman Jordan S. #CustomerWarning #DealershipFail #WarrantyScam #CarBuyerBeware #PoorService #HoldThemAccountable

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I would certainly buy from this dealership again — it was a pleasant, no-pressure experience. Everything was handled via text, and my sales rep, Jack Tuthill, was great. I only visited to test-drive and pick up the car.

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They had my explorer from 7/9/2025 to 9/24/2025 Claimed the part for a airbag issue was obsolete and not available anywhere in the US, the other part that is a recall has not been available for 2 years and still isn’t according to AMBER BRAKEFIELD in the service department. She will not return calls and gets all defensive and hangs up on you when you start digging into questions she doesn’t have a clue about. Shes very rude and ignores you when you try to talk to her. After having my explorer as long as they did she calls yesterday and ... Read More

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DealerRater - Sep 24, 2025

They had my explorer from 7/9/2025 to 9/24/2025 Claimed the part for a airbag issue was obsolete and not available anywhere in the US, the other part that is a recall has not been available for 2 years and still isn’t according to AMBER BRAKEFIELD in the service department. She will not return calls and gets all defensive and hangs up on you when you start digging into questions she doesn’t have a clue about. Shes very rude and ignores you when you try to talk to her. After having my explorer as long as they did she calls yesterday and says it will be ready in five minutes and you need to come get it. Well we are over an hour and a half away and she called at 2.29 PM expecting me to come right then. When I told her I would come today she got an attitude and said they like them out when repairs are complete. Well don’t call at 2:29PM after not returning any calls for weeks and expect people to jump for her! I got my vehicle and headed home I got just past Port Orange on 95 when all the sudden something started beating on the car windshield. It was a black piece I am now told that is a Exterior a-pillar applique molding On the passenger side, I had to turn around and return to dealer only to be treated like I’m an idiot. My vehicle has always been garage kept and when I took it in my a pillar moulding was not in three pieces. The drivers side is perfect and so was passenger side. They had to cut it in 3 pieces or take mine for someone else’s car and piece one together and put on mine! Yes it sounds fishy but I guarantee you mine was not in 3 pieces when I took it in for service. It never has flapped in the wind and scared the crap out of me driving. Amber and the other service guy laughed and smirked when I went outside to call my husband and see what I should do. I don’t appreciate being treated this way after being a loyal Mullinax customer for many years and sending family and friends to buy from them also. If you are not a customer service oriented person you should not be working in that job! Seems this service department needs an overhaul, I heard from Amber they fired the last service manager and maybe they should do the same with her and some of the others that don’t know how to treat people. I also had the oil changed , they never even put on a sticker to let me know when it needed it again and never removed the old one, they did not top of the fluids and everything about my experience with Amber was absolutely horrible. Even the service manager told her she needs to return calls and let people know what’s going on after my husband had to drive over there to check on the progress of my Explorer that had been there almost three months. When you try to talk with service manager you get put on hold, Amber ends up answering after being on hold 15 minutes then gets gets mad and hangs up on you. Maybe that’s why shes no longer works for Prestige Ford. This is absolutely unacceptable service and part recall service. You can keep making new ones but have not parts for the ones you sell. My explorer is a 2017 with full warranty yet I can’t get the parts it needs or have a service representative that can actually treat you like they did when you were purchasing. Also had my husbands truck serviced not long ago and apparently oil change stickers are as obsolete as the parts for my 2017 explorer because he never got one either and fluids were not filled. I have been a FORD person all my life and so was my Dad and this definitely isn’t the same Ford I’m used to. DO BETTER, seriously this is unacceptable and unbelievable customer service. Didn’t even have the courtesy to run it through the car wash!

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Thank you for the great sales and service I have received. I couldn't ask for anything more.I will pass along the information to my friends. thanks Gerald peterson

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Purchased a new 2020 Mustang from NSB Mullinax Ford in March 2021. Started having transmission problems within the first 18 months, the mileage was very low. Also, had problems with the passenger window going up & down in its own, making a loud noise even when I wasn’t in the car. Took my car to the service times several times. They had to overhaul the transmission when the car had less than 32,000 miles on it & am still having unissued with it when I start to take off. Had my car in the shop several times to fix the window, they could ... Read More

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DealerRater - Jun 4, 2025

Purchased a new 2020 Mustang from NSB Mullinax Ford in March 2021. Started having transmission problems within the first 18 months, the mileage was very low. Also, had problems with the passenger window going up & down in its own, making a loud noise even when I wasn’t in the car. Took my car to the service times several times. They had to overhaul the transmission when the car had less than 32,000 miles on it & am still having unissued with it when I start to take off. Had my car in the shop several times to fix the window, they could never find the problem but when I brought it back the fourth time, they were able to find the problem & of course the warranty had expired. Had to get a manager involved & ended up paying a $100 & now it is doing it again! When I called & spoke with the service manager, I was told that they were not responsible for Ford’s poor product & to take it to another dealer. Very poor customer service, workmanship & timely service.

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I purchased a used hybrid car last year. I am in the process of filing my taxes and am trying to claim a credit it qualifies for. It turns out they never filed the paperwork. I and my husband have called many times and been told someone will work on it and call me back. Then they become unavailable and never call back. The tax credit is almost $4000.00. I will never shop this store again.

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My 24 year old daughter drove to New Smyrna from her home in Lake Mary. Went to Mullinax to shop for a new Ford Ranger. During this process, the service department wanted to drive her car to come up with a trade-in value. Apparently, within 2 blocks of the dealership (while being driven by a service tech), the engine "locked up". They towed the vehicle back to the dealership. Said they had no idea what happened but the oil light started flashing and then the car cut off. The salesperson provided my daughter a sales price which included $1,000 credit for ... Read More

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DealerRater - Mar 28, 2025

My 24 year old daughter drove to New Smyrna from her home in Lake Mary. Went to Mullinax to shop for a new Ford Ranger. During this process, the service department wanted to drive her car to come up with a trade-in value. Apparently, within 2 blocks of the dealership (while being driven by a service tech), the engine "locked up". They towed the vehicle back to the dealership. Said they had no idea what happened but the oil light started flashing and then the car cut off. The salesperson provided my daughter a sales price which included $1,000 credit for her vehicle. (Kelly Blue Book was ~$5k). She had to leave the vehicle overnight. The next day, the service department called and said that they had to add 2-3 quarts of oil, but the vehicle wouldn't start. Said that they needed to install a new starter to even see if the engine would turn over. I asked them to wait to do anything until we decided what we were going to do. I asked the service tech if they would hold the car until we decided. He said yes. I then called the salesperson who had provided the original price. I asked if he would negotiate the quoted price and he said No, the price is the price. We then went to a Ford dealership in Sanford (a few miles from my daughter's apartment). The same vehicle was at the new dealer. I explained the whole situation to the salesperson. He was very friendly and negotiated the price of the vehicle to our satisfaction. We agreed to purchase the vehicle and the Sanford dealer agreed to get the old vehicle from Mullinax and bring to their shop so that my daughter could get her belongings and the tag from the vehicle to transfer to the new vehicle. The next day, the Sanford dealership called and said the old vehicle was at their place. When my daughter got there, someone had ransacked her car. She always carries a "bug-out bag" in her vehicle. All of the contents of the bag were dumped out in the back of the vehicle and some items were taken (9mm ammunition among others). The bag itself was also gone. My wife always makes our kids carry rolls of quarters in their vehicle in case of emergency. All of the quarter rolls, plus all other loose change in the vehicle were stolen. I have called Mullinax. I asked to speak with the manager, but was transferred to voicemail. I went on their website and sent a message asking someone to call me to explain the theft and ransacking of the vehicle. I have not heard back, so I thought I would share my experience with this dealership. I can't prove anything about the actual status of the breakdown of the old vehicle or who,when,where the car was vandalized, but the whole ordeal was pretty shady with this outfit.

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Excellent service experience and competitive pricing! Moe, my Service Advisor; Lynwood, the Quick Lane Manager; and James, the Service Tech, were terrific in getting me new the exact tires at a very competitive price. They got them in sooner than promised, and when there was a little glitch on the install, they got it addressed immediately. Will definitely return for service.

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