Customer Testimonials
Great dealership. My salesman, Jack was great, very informative, efficient and not pushy.
Will was a pleasure to work with, as well as Ashley. Both were accommodating, hospitable & made the process of buying my truck as smooth as possible. There was no surprise fees. The truck was as depicted. We are very happy with the care we received & the new to us truck.
Do not trust this management team. I drove 4 hours each way for a pre-arranged $70k truck purchase and had to walk out due to what I believe are major tax and system compliance issues at the sales desk.
First, they tried to charge me nearly $3,000 in improper sales tax for a South Carolina registration, ignoring SC Code which mandates a flat $500 Infrastructure Maintenance Fee (IMF). They tried to force me to sign an incorrect contract anyway, claiming they would "refund the difference later."
Worse, they illegally "grounded" my current Ford lease in the Ford Credit portal ... Read More Google - Nov 11, 2026
Bought a used f150 in august with 95k miles and they said nothing was wrong with it. Turns out there is a coolant leak and now I have to get the head gasket removed, around a 3k job, thanks. Still owe 19k on the truck.
Excellant Service after the sale. Everyone i intetected with was very helpful. They took the time to explain my vehicle issue and the correction. This is my second vehicle purchase from New Smyrna Mullinax. There may be a third in the near future.
Everyone was very helpful and friendly. They worked hard to get me the best possible outcome. I would recommend them to anyone looking for a vehicle.
Great experience, no games. Carlos in sales was awesome, Chris and Ashley in finance were professional and made everything quick and easy! Couldn't recommend them enough
Great dealership to work with Truck Buying process was as smooth as smooth can get!
I had a very positive experience, and Will was great to work with. The entire process—finding cars that interested me, taking a test drive, trading in my car, and arranging financing—took less than two and a half hours. There was no pressure, making this one of my easiest car-buying experiences. The upfront pricing with no surprises was a major plus. I haven’t used the service department yet.
A+++++ No Dealership Fees . Great Quality Customer Service ... Jack / Mike / Ryan & Matthew Mullinax ( Picked me up @ Daytona Airport from Philadelphia, PA. ) 💯
I love my 2026 Ford Bronco!! I am so glad I went to New Smyrna Mullinax, Ben was a great salesman, he didn’t pressure me into anything. He listened to what I was looking for showed me my options. Chris in finance did a great job too. Would definitely recommend them for your Ford purchase.
Needed a work truck and Will took the initiative to help as much as possible to get me situated, made the process as easy and straight forward as possible. This is the 3rd vehicle that my family has obtained through Mullinax and will always point people towards here. Everyone was happy to go out of their way to be as friendly as I could expect from a dealership and more!
TJ and Chris were great to work with! TJ went above and beyond to get the right vehicle for us! Thank you for making our shopping experience fantastic!
Jordan and Jack both assisted with my recent F250 purchase and want an easy , fast and professional experience.
Sales guy Jack was great
Open straight forward easy to work with. Thank you Eugene
Everything went well, from the negotiation through to the signing of the paperwork; I encountered an efficient and accessible team.
Very disappointed with the whole experience. Scheduled a test drive. The sales person knew very little about the truck. I did all the research myself. The driver side window had been replaced, and the tint had not been reinstalled so I did that out-of-pocket which the sales manager said he would reimburse. I let the sales manager know the lumbar switch on the driver seat did not work and he informed me to get a dealership to fix the switch and he would also reimburse If needed. The full warranty should have covered it, but it did not for some ... Read More Google - Nov 3, 2026
We had a great experience with Jack! I highly recommend this dealership!!
Great experience with TJ and Ashley. They made the purchase process easy and enjoyable.
Our sales person Mike was fantastic. He put together the deal. Made it quick and seamless. Support staff was professional and thorough.
Bought a truck with that was Blue Certified. Had some shifting problems about 6-7 months in. I called to ask about to see about getting it diagnosed for free since it was a recent purchase and was told no. Seems customer service isnt a top priority or repeat business. Just doesn't seem like smart business not to try and help customers. Also when buying my car I saw some very pushy and agraessive sales assoicates. They also did not seem to be very kind after the cusomers left. Just seems very fake from employees to management. I did have ... Read More Google - Nov 2, 2026
Great staff. Quick and easy car purchase.
In and out very quick. I got what I was looking for with zero hassle. Carlos was great to work with during the process.
Long story short.. i purchased a vehicle under their bronze program. The truck Transmission was toast. Had to fight to with them about that. Eventually the transmission was rebuilt by the dealership.. overall, it was a horrible experience..I personally would Never purchase a vehicle from there again....
Great experience, they were very friendly, professional and helpful.
I took my truck in for a trade in and I got another truck back from them and at some point I really didn’t want to proceed with the trade in and I told them I don’t want to continue with the trade can I get my truck back and they said to me very rudely NO you can not get your truck back it belongs to Mullinax now remind you they didn’t even hand over the keys to me yet and I told them I don’t feel comfortable doing this trade and they forced me ... Read More Google - Oct 30, 2026
Such a great experience with Mullinax NSB! Thrasher and the rest of the team helped me expedite the purchase process of my new F-150 and I couldn’t be happier. No hassle, great price and great service all around. Thank you, Thrasher, and team Mullinax NSB!
Great place to get that new truck you always wanted.
Great experience with professional salesman!!!
The people are very nice, got the job done and helped find the car I wanted
Mark Kazhdan was very helpful thru the buying process. Thank you
TJ was an amazing salesman along with Chris in financing
Mullinax Ford of New Smyrna Beach is the most professional dealership I have ever dealt with, and my salesman Mike G. was outstanding.
Took my truck in for an engine light. Took them two working days to diagnose it as bad fuel injectors. Parts had to be ordered and arrived. Day ten truck still not in work bay and no return calls after repeated complaints. Worse service effort ever. Will consider Daytona ford for all future repairs. Quick lane fantastic. However beware of any real service work.
We were already pre-approved before we went to the dealership for a certain amount. We told them what we were looking for and where we needed to keep our payment. They kept having us drive different cars saying the approval would be no problem but there was, ended up having to look at 5 different vehicles. Got our hopes up over and over only to be disappointed. We were at the dealership longer than we wanted to be. The car we finally ended up getting Was Not our 1st choice. Really felt like we were being jerked around. Signed the papers, ... Read More Google - Oct 11, 2026
I bought a 2011 Ford Escape XTL from them late Nov 2025 for $7500. The driver's side seat belt didn't retract. I took it to the dealer for repair. Two days later the transimission cable broke. That cost me $500. Then shortly after ,while driving, I discovered there was an internal leak in the transmission, which could have been fatal had I not been able to avoid traffic. That repair would have cost me $7500, so I had no choice but to junk the SUV . Evidently they don't check ANY safety features before they put used cars on the lot, I wouldn'... Read More Google - Sep 25, 2026
Jack the salesman was all great until he wasn't. I have never been able to get in touch on line or on the phone for service. I started going to another dealer. Got a quote for work I need done. Asked him if he could beat the price. He said that's a service problem not mine. Then he tells me he's to busy and can't keep track. No more referrals to this place evet
Sadly I don’t know any of the people‘s names because everything happened too fast the only person’s name I remember is thrasher p but I was assaulted by one of the managers on duty for simply parking in the wrong spot unwillingly and unknowingly I would never do such a thing on purpose instead the doorman and the manager made smart remarks and then proceeded to tell me I was stupid for parking there and went to put his hands on me and my food bag Then I had to snatch it away from him because he’... Read More Google - Sep 2, 2026
Lies all lies and wow i own my own business and my boyfriend owns his own business we were asked to show paystubs like our business accounts from the banks were not good enough but today they told us the bank said we were frauds!!!!!!!!!!!! Omg seriously i own a very well known medical clinic with over 3k patients who love us because i know how to treat people with respect i will now go purchase the truck i want for all cash due to their lack of unprofessionalism. Dont trust this dealership they will tell you all is good ... Read More Google - Aug 27, 2026
Do not buy F-250. Engines don't last and no one responds. Neither Ford or the dealer assume responsibility
The dealership agreed to sell a 2026 Maverick from their Orlando location, as they would not sell one from their lot, an identical truck for more money. We made a deposit. The dealership called the next day and said that the AC was not working on the transported car and asked if we wanted their Maverick at a higher price. No. They became rude and said the prices were the same then later agreed that $300 more was not the same. I Refused. Later that evening, the Maverick is back at the Orlando lot and for sell? the internet posting was gone ... Read More Yelp - Aug 26, 2026
I purchased a new 2021 Ford F250 with the 7.3liter Godzilla engine from Mullinax Ford. VIN number is 1FT7W2BN1MED67256. The engine is as Al Packard Ford in Royal Palm Beach, FL. The engine has 132,000 miles on it. The timing chain went out and it needs a new engine. The new engine will cost $14,000. What a joke. The engine should last at least 300,000 miles. The 7.3 liter engine is total JUNK, do not ever buy this truck with this gas engine. Is Mullinax Ford or Ford willing to pay for half of the repairs? This is ridiculous that my truck ... Read More Yelp - Aug 24, 2026
Great place to buy a vehicle, but unfortunately, my experience with the service department has been disappointing, especially when it comes to warranty work. They seem to struggle with having the necessary parts available, and scheduling has been a nightmare. I scheduled an appointment and, when I arrived, I was told they didn't have the parts and would need to order them. They rescheduled me for the following week. When I returned for the second appointment, I was then told the repair would take 2-3 days. I explained that I couldn't be without a vehicle for that long, ... Read More Yelp - Aug 22, 2026
Sold a certified bronze ford edge with open TSB for transmission, a few months later the car jerked me off road and would go into forward when put in reverse. Called Mullimax, was told they are not legally required to disclose open defects or TSBs I now have a 9000 quote to repair. Buyer beware
I hate leaving a negative review, but this must be said. Purchasing was no problem. Everyone was a pleasure to work with. I paid cash for the car, stating explicitly, that I wanted a paper title. I was told to expect the title in 4 - 6 weeks. After 6 weeks, I called to check on the status. I called several times. Each call resulted in being routed to a generic mailbox. I left messages for finance (who processed the paperwork), and another message for a manager to call. NOT ONE CALL WAS RETURNED. I finally got in touch with my salesperson. He ... Read More Google - Aug 2, 2026
Needed a complete brake job for my pick up truck and I check with my local guy gave me a price, but I thought it might be a good idea to get original Ford parts and have a Ford dealer do it. I know the dealers are a little higher than normal, but I didn't mind paying a little bit more but I did call ahead that time. When I spoke to somebody in service, they switched me over to what they call quick service, which is part of the Ford dealership there I spoke to gentlemen on the ... Read More Yelp - Jun 29, 2026
3 stars because I love the car and the sales dude Thrasher was nice.. Unfortunately they did not disclose that the Blue cruise feature (which I recently paid for) doesn't work. That was the #1 reason I selected this model car. Also, here I am almost 3 weeks after buying the car having to take it in for service already!
**Follow up** Have asked for a return call in regards to this, NOTHING. I took the car to Gary Yeomans Ford in Daytona Beach, HIGHLY RECOMMEND. They found that the bracket for the unit is broken. OBVIOUSLY, Mullinax was aware (they state ... Read More Google - May 29, 2026
Three weeks and 500 miles traveled the engine started to rattle with cold start. Cam phasers were bad. Six thousand dollar fix. You would think Blue Certified Vehicle with 130 point inspection would have caught that. Disappointing
Great experience with no pressure or fees. Haliegh is a Great sales lady. I will be back to this dealer.
Avoid. Texted, quick response, made appointment, asked to make deposit on car to hold it. Did not receive deposit invoice, went to my 5pm appointment to see the car anyway. At 456pm as I was pulling on to the lot, received multiple phone calls and texts that the vehicle had sold. Was told there was a communication error between the internet sales and the sales team on site. Drove 1 hour from Orlando to see a car that was no longer there. Total waste of time. Don’t bother trying - they wont send you the deposit invoice, and if you ... Read More Google - May 13, 2026
Employees at this location give your personal information (cell phone number) out to people in a predatory fashion.
STAY AWAY! It took a week to get an appointment with the service department. Dropped off my vehicle at the scheduled time. Three days later they still haven't diagnosed the issue. Poor communication!
Mullinax sold me an f250 showing minor damage on the car fax (they stated it was the dent in the bumper). It turns out the ENTIRE passenger side of the truck was impacted (fender, drivers door, passengers door and bed). They offered to contribute to repainting after the paint failed (which is how it came to my attention). With my confidence in the truck's condition gone i decided to trade it in. When I went to mullinax they offered 9k less than New Smyrna Chevy. I've referred 20+ sales to mulinax over the last 5 years and purchased my last 2 ... Read More Google - Mar 28, 2026
My wife and i went to buy a used gmc 2500 denali. The salesman had the keys ready for a test drive when we arrived. The truck ran great but i the TPMS light came on and wasnt registering the right front tire. The fuel filter read 10% life left and the dash read coolant level low. They took the truck back to service and corrected the tire and fuel filter which im not sure if they just reset the light or actually replaced the fuel filter. After leaving the lot the low coolant level is still coming up on the dash. ... Read More Google - Mar 4, 2026
Hopefully your service will be better than mine.....
They were scheduling out 3 weeks back when I called in January. I read there is a national shortage of techs. Before I get into it, the older Porter from Massachusetts is such a nice guy and deserves the world. That, and a guy named James who works for Pickup/Delivery.
The bad:
The woman who originally scheduled me was so nice, but she flat out told me a loaner car was not an option....weeks go by....I got to my service appointment and the service agent said I needed to schedule ... Read More Google - Feb 23, 2026
Let me preface this by stating that I am a Ford guy. I've owned a Terminator Cobra, a supercharged coyote Mustang, and currently an F150 Raptor. Their sales staff needs to learn customer facing communication. The first interaction when receiving an inquiry in person shouldn't be combative. Under no conditions will I ever recommend anyone go here for any reason. Their inventory is not up to date either. This place sucks.
Had a very unpleasant experience with General Manager, Adam, today. I called Mullinix Ford because I saw they would take a look at my car and offer me a price to buy my car. My car is a Saturn Sky Redline in LIKE NEW condition with barely a scratch on it. Always garage kept. They asked to take it for a test ride and I handed over the keys. Afterward, I declined to accept their offer and walked out to my car to leave. To my dismay, whoever test drove my car pulled into a parking spot and ran the ... Read More Google - Feb 15, 2026
Went to the Quick Lane for the "works" service which includes changing oil and filter,topping off fluids, belt inspection, brake inspection, cabin air filter inspection, and rotate the tires. My new ford edge went straight up on the lift as I watched it, no tire rotation, drained the oil,changed the filter, I guess, let the car down from the lift backed the car out, said it's ready..... ? What??? I asked the service lady, " weren't they supposed to rotate the tires" she said ,they did. Left the Quick Lane, went to get the ... Read More Google - Jan 16, 2026
Attention to detail and prompt service are lacking here. I now understand that appointments don't matter here. Regardless of an appointment this facility operates on FIFO. Don't skimp on the service once my number is up: you ask me if I want a car wash and don't deliver. And not resetting the oil change button is annoying. My tire pressure isn't the same on all tires. Did you NOT rotate my tires as expected? All of this makes me wonder what else was missed?
We took our ford escape in for a recall but it took 9 months to get car back, without the recall completed. Our car worked perfectly when we dropped it off, but since they took it all apart multiple times, when we got it back, the dash was all screwed up, and now we can’t drive it anymore. I think they messed it up taking it apart so many times. So now we are out of a car (that was paid off). We regret ever doing this recall….The car loaner staff are terrific and Miko and Dawn fought hard ... Read More Google - Dec 29, 2025
Don’t get a car from here, wife got a 2020 ford explorer with 70k miles and after six months it started having transmission problems, bring it in and they have the car for over two weeks with no answers, took us going up there for them to say it’s a “EGR Sensor” well turns out it wasn’t a EGR sensor it was the transmission, and now that transmission is completely blown and needs a full replacement leaving us over $20k in the hole for a car we still owe money on. Thanks mullinax, merry Christmas to us!
Update ... Read More Google - Dec 22, 2025
Took my car in for service and denied repair as I was quoted 4K to fix radiator, wheel bearing , ball joints which were not required Got repais done plus a wheel alignment for a little less than 1500 all Ford parts Never bring my truck back to Mullinax. I purchased 2 trucks from Mullinax Pretty sad if u ask me
I was emailing to sales person John Moore. I asked if a specific stock number was ON THE LOT. He responded yes and asked if I wanted to come look at it. I set an appointment and drove 70 miles one way. When I arrived, John took me directly to another truck that was a different year but the same color and not 4wd. When we got to the truck I asked where was the one I came to look at. He walked away for about two minutes then said it wasn't there. He knew when he told me it ... Read More Google - Dec 17, 2025
🚫 Beware of Mullinax Ford NSB 🚫
I feel compelled to share my frustrating experience with Mullinax Ford to warn others. I purchased a vehicle with a warranty they proudly promoted — but when an issue came up, they completely failed to honor it.
They lied, delayed, and kept giving me the runaround until the warranty conveniently expired. Every time I tried to get a clear answer or action, I was met with excuses and vague promises. Now, I'm stuck with a repair they should have covered — and zero accountability from their end.
This is unacceptable behavior from a business that claims ... Read More DealerRater - Oct 5, 2025
I would certainly buy from this dealership again — it was a pleasant, no-pressure experience. Everything was handled via text, and my sales rep, Jack Tuthill, was great. I only visited to test-drive and pick up the car.
They had my explorer from 7/9/2025 to 9/24/2025
Claimed the part for a airbag issue was obsolete and not available anywhere in the US, the other part that is a recall has not been available for 2 years and still isn’t according to AMBER BRAKEFIELD in the service department. She will not return calls and gets all defensive and hangs up on you when you start digging into questions she doesn’t have a clue about. Shes very rude and ignores you when you try to talk to her. After having my explorer as long as they did she calls yesterday and ... Read More DealerRater - Sep 24, 2025
Thank you for the great sales and service I have received. I couldn't ask for anything more.I will pass along the information to my friends. thanks Gerald peterson
Purchased a new 2020 Mustang from NSB Mullinax Ford in March 2021. Started having transmission problems within the first 18 months, the mileage was very low. Also, had problems with the passenger window going up & down in its own, making a loud noise even when I wasn’t in the car. Took my car to the service times several times. They had to overhaul the transmission when the car had less than 32,000 miles on it & am still having unissued with it when I start to take off. Had my car in the shop several times to fix the window, they could ... Read More DealerRater - Jun 4, 2025
I purchased a used hybrid car last year. I am in the process of filing my taxes and am trying to claim a credit it qualifies for. It turns out they never filed the paperwork. I and my husband have called many times and been told someone will work on it and call me back. Then they become unavailable and never call back. The tax credit is almost $4000.00. I will never shop this store again.
My 24 year old daughter drove to New Smyrna from her home in Lake Mary. Went to Mullinax to shop for a new Ford Ranger. During this process, the service department wanted to drive her car to come up with a trade-in value. Apparently, within 2 blocks of the dealership (while being driven by a service tech), the engine "locked up". They towed the vehicle back to the dealership. Said they had no idea what happened but the oil light started flashing and then the car cut off.
The salesperson provided my daughter a sales price which included $1,000 credit for ... Read More DealerRater - Mar 28, 2025
Excellent service experience and competitive pricing! Moe, my Service Advisor; Lynwood, the Quick Lane Manager; and James, the Service Tech, were terrific in getting me new the exact tires at a very competitive price. They got them in sooner than promised, and when there was a little glitch on the install, they got it addressed immediately. Will definitely return for service.
Took care of the deal mostly through texts with our salesman, Jack. Never felt any pressure and felt very comfortable throughout the entire process. Any questions or concerns we had, they answered or alleviated. Highly recommend this process and this dealership Yeah.
We’re so pleased with our recent purchase at Mullinax Ford in New Smyrna Beach and especially thank Jack Tuthill for all the helpful information and professional guidance during the entire process. Jack gave us the space and time we needed to make the best decision for ourselves . Thank you, Jack, and the entire team at Mullinax Ford NSB.
Can't say enough about Jack Tuthill our saleman. Jack was a great person to deal with before and after our purchase. Up front pricing is why my wife and I chose Mullinax Ford. The wife and I drove 3 hours to make our purchase because of Mullinax Ford not having dealer fees and other B/S fees. No dealer fees, no pushy salesman, and most of all, no pushy finance guy at Millinax Ford New Smyrna Beach. Very glad we made the drive to purchase our truck from this dealership, it was a good experience over all.
I was interested in a 2014 Challenger RT and was in talks with the dealership for several days prior to driving two hours to the dealership only to be told the car was sold. I even messaged them 30 minutes before arrival and they didn’t respond to let me know it was no longer available. Very unacceptable customer service.
Haleigh was very friendly and helpful. This is the 2nd car in the last few months that my family has purchased from Mullinax Ford, my granddaughter bought her first car there about 3 months ago. A+ sales and follow up.
Josh was great to work with. He made it easy during the long Maverick wait. He checked in often (monthly) and was always available either in person or by telephone, email or text.
We love the new (used) car that we purchased from Mullinx Ford in New Smyrna. The selection was great. We also took a test drive in a new F150, that will be our next purchase for sure! Our salesman Michael Lira was pleasant to work with, he was very knowledgeable, helpful and patient. We will be sending anyone we know to get their next vehicle from Mullinax.
I love the up front pricing. No haggling and back and forth. Mike was very professional and just plain nice
Did not get the vehicle We went for. The vehicle we got ok so far. Disappointed there was not an owners manual with the vehicle.
Buying process was seamless, Michael was awesome! Knowledgeable and made my experience stress free. I’ll definitely be back here again for my next vehicle
Mike was very professional and cordial. He answered all my questions and we came to a mutual agreement on this transaction.
Fast and easy process. Found exactly what I wanted. Would totally recommend mullinax to friends.
Hayley was so sweet and very thorough with everything. I highly recommend using her for sales.
Haliegh is the best salesperson! Ask for her! She was great from start to finish.
Haliegh Golden Went above and beyond to find the exact vehicle I was looking for and had it at the dealership next day overall great experience
Both Andrew and Haliegh were very professional pleasant and very patient during a difficult situation. This is the second car I bought at Mullinax and would definitely recommend it to others. Chris was also very helpful when it came to finances. Thanks Haliegh, Andrew and Chris. Job well done
Evaeryone is very nice and helpful. It was fast and easy to purchase my vehicle.